Short Advice to Managers

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Managers must take note that there is a multiplicity of informal norms surrounding the official norms, rules, and policies of the company. Sometimes, policies deviate from their objectives because employees and groups in the business firm have their own normative standards and interests which conflict with the formal norms. An effective manager must, therefore, have an in-depth understanding of this pluralism and craft strategies to achieve the official goals of the firm. Cheers!